Last Updated: May 17th, 2018
Atatus (“Atatus”, “we” or “us”) provides this Privacy Policy to inform users of our policies and procedures regarding the collection, use and disclosure of personally identifying information (or “PII”) received from users of our website at www.atatus.com (“Website”), which is owned and operated by Atatus, as well as users of our monitoring service (“Service”). This Privacy Policy applies to the Website and the Service, and includes information collected via the Website, email, SMS, telephone, WAP or other means.
Atatus collects Personal Data and Anonymous Data from you when you visit our site, when you send us information or communications, and/or when you download and use our Products. “Personal Data” means data that allows someone to identify or contact you, including, for example, your name, phone number, zip code, and e-mail address. “Anonymous Data” means data about you that is not associated with or linked to your Personal Data (but does not include Application Data, which is covered later in this Privacy Policy); Anonymous Data does not permit the identification of individual persons. We collect Personal Data and Anonymous Data, as described below.
We collect Personal Data from you, such as first and last name, phone number, zip code, e-mail, professional title, company name, and password, when you purchase Products, register to receive information, or post a comment on our blog. In addition, we (or our third-party credit card or payment processor on our behalf) will collect Personal Data including your credit card number or account information when you purchase Products or services on our website. We also retain information on your behalf, such as the Personal Data described above and any correspondence or blog comments. If you provide us feedback or contact us via e-mail (e.g., in response to an employment opportunity posted on our website), we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply, and any information that you submit to us, such as a resume. When you participate in one of our surveys, we may collect additional profile information such as your name, phone number, address, and e-mail address. When you post comments on our blog, the information contained in your posting will be stored on our servers and other users will be able to see it. To request removal of your personal information from our blog or community forum, contact us at success@atatus.com.
To make our website, Products, and related services more useful to you, our servers (which may be hosted by a third-party service provider) collect Personal Data and Anonymous Data from you, such as browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit. We may also use certain technologies such as Cookies (as defined below), Flash and HTML5 Storage, web beacons, JavaScript, and e-tags, and navigational data like Uniform Resource Locators (URL) to:
Like most Internet services, we automatically gather data about you or your device and store it in log files each time you visit our website or access your account on our network.
“Cookies” are small pieces of information that are stored on your hard drive or in device memory. We link the information we store in Cookies to the personally identifiable information you submit while on our site. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our website. Your Web browser may allow you to delete, block or otherwise disable the use of Cookies or HTML5. If you choose to disable Cookies, some areas of our website may not work properly.
Our partners, affiliates and other service providers may use Cookies and other technologies to improve the quality of your experience when you interact with our website, Products, and related services and to deliver or target advertising. We may receive reports based on the use of certain technologies by these companies on an individual and aggregated basis.
We may use Cookies, clear gifs and other technologies in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
We use local shared objects, also known as Flash cookies, to serve you video content. Third Parties, with whom we partner to provide these features on our site, use Flash cookies to collect and store information.
In general, Personal Data you submit to us is used either to respond to requests that you make, or to aid us in serving you better. Atatus uses your Personal Data in the following ways: to facilitate the creation of and secure your account on our network; identify you as a user in our system; provide improved administration of our website, Products, and related services; improve the quality of experience when you interact with our website, Products, and related services; send you a welcome e-mail to verify ownership of the e-mail address provided when your account was created; send you administrative e-mail notifications, such as security or support and maintenance advisories; respond to your inquiries related to employment opportunities or other requests; send promotional communications; provide you with hardcopy or electronic newsletters, or surveys; send upgrades and special offers related to our Products and related services and for other marketing purposes of Atatus, should you request to receive such communications from us; make telephone calls to you, from time to time, as a part of secondary fraud protection or to solicit your feedback.
We may create Anonymous Data records from Personal Data by excluding information (such as your name) that make the data personally identifiable to you. We use this Anonymous Data to analyze request and usage patterns so that we may enhance the content of our Products and services and improve site navigation. Atatus reserves the right to use for other purposes and to disclose Anonymous Data to third parties in its discretion.
If you provide feedback on any of our Products or related services to us, we may use such feedback for any purpose, provided we will not associate such feedback with your Application Data or your Personal Data. Atatus will collect any information contained in such communication and will treat the Application Data and Personal Data in such communication in accordance with this Privacy Policy.
We may share your Personal Data with third parties to provide technical support or to provide specific services, such as hosting of your applications, communicating with you via live chat software or payment processing for purchases.
Regardless of any choices you make regarding your Personal Data (as described below), Atatus may disclose Personal Data if it believes in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on Atatus; or (b) protect or defend the rights or property of Atatus or users of the Products or related services.
If Atatus is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Except as otherwise stated in this policy, we do not sell, trade, share, or rent the Personal Data collected from our services to third parties other than as outlined in this policy. You expressly consent to the sharing of your Personal Data as described in this policy.
We and our partners (e.g. marketing partners), affiliates, or analytics or service providers (e.g. payment processor) use technologies such as cookies, beacons, tags, and scripts to analyze trends, administer the website, track users' movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. Atatus uses cookies to help identify and track visitors, their usage of Atatus services, and their preferences. Atatus visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Atatus’s services, with the drawback that certain features of Atatus’s services may not function properly without the aid of cookies.
The use of session ID and/or persistent cookies by our tracking utility company is not covered by this Privacy Policy and we do not have access or control over these cookies. In addition, certain of our third-party providers employ clear gifs (also known as “beacons” and “bugs”), images and scripts that help them better manage content. We do not tie the information gathered to our Customers’ or Users’ personally identifying information.
We use Local Storage, such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity also use Flash cookies and HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5..
This Privacy Policy applies only to the Website and Service and not to any third-party sites or hosted services you may find or access through our Website. If you submit personally identifying information to any of those sites or services, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any site you visit or hosted service you use.
Atatus collects, aggregates, and stores metrics and event data for its customers. Atatus in turn will not disclose individual metric or event data other than aggregates as described above or for the purposes described in this Privacy Policy.
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at success@atatus.com.
We take precautions to ensure the security of your personally identifying information. We follow generally accepted standards to protect the PII submitted to us, both during transmission and once we receive it. When you enter your login information on our customer portal, we encrypt the transmission of that information using secure socket layer technology (SSL).
That said, like any hosted service provider, we cannot guarantee that hackers or unauthorized personnel will not gain access to your PII despite our efforts. You should note that in using the Website and Service, your information will travel through third party infrastructures which are not under our control.
We cannot protect, nor does this Privacy Policy apply to, any information that you transmit to other users of the Website or Service. You should never transmit personal or identifying information to other users.
If you have any questions about security on our Web site, you can contact us at success@atatus.com.
If, at any time after registering, you change your mind about receiving information from us or about the use of information volunteered by you, please send us a request specifying your new choice. Please contact us as specified above. You may also choose to stop receiving our newsletters or marketing emails by following the unsubscribe instructions included in these emails, or by accessing the email preferences in your account settings page.
Although most changes are likely to be minor, Atatus may change its Privacy Policy from time to time, and in Atatus’s sole discretion. If we make any material changes to this Privacy Policy we will notify you by email (sent to the email address specified in your account) or by means of a notice on the Website prior to the change becoming effective. We encourage you to periodically review the Website for the latest information on our privacy practices. Your continued use of the Website and the Service after any change in this Privacy Policy takes effect will constitute your acceptance of such change.
We outline our policies related to GDPR Compliance in our EU Data Protection & GDPR Compliance page.
If you have questions or concerns about this Privacy Policy, you may contact us at: success@atatus.com
+1-415-800-4104
